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Terms of Service

Bespoke Design Consultation

Design Consultations are an opportunity for you to work with Oletta to create a piece that reflects you perfectly.

Design Consultations require an upfront payment of $25 to book an appointment with Oletta. This $25 is independent of your final order quote price.

Rescheduling or cancelation of Design Consultations must be requested 24 hours before appointment time. If you require rescheduling or cancelation, please contact info@oletta.co

A full refund will be issued for cancelled appointments if made before 24 hours of the appointment. Refunds will not be issued within 24 hours of appointment.

Bespoke Ordering

During the Design Consultation, Oletta will work with you to design your pieces, select your fabric and your colour, and fit your figure. 

Oletta will be in contact 4 days after your Design Consultation with an Order Quote. A 30% deposit is required to start working on your order. Once we have received your deposit we will start production of your individual piece(s).

Oletta will be in contact with you via email or phone to discuss fabric choices. 

 

Production time of Bespoke pieces vary depending on order requirements, however please allow a minimum of 4 weeks before your piece will be completed.

If you required expedited production, please notify Oletta in your Design Consultation and we will work with you as best as possible. 

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Upon completion of your order we require remainder of order payment.

If you require your item(s) to be shipped, please advise Oletta during the Initial Consultation, and this will be calculated into final cost. 

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At Oletta we strive to work with you closely through the entire design and production process. 

If you have any issues with your Bespoke item(s), please refer to our Returns Policy or contact info@oletta.co for any enquires. 

Collection Designs

Oletta prides ourselves on the continual use of recycled fabrics to create our unique collections. The use of these fabrics ensures we continue to uphold the unique factor of our original pieces. When we source recycled fabrics, we are using dead-stock, repurposed, off-cuts, or second-hand fabrics from multiple sources. When sourced, some fabrics come with blemishes or damages. This is out of our control and part of the recycled process.
During the design process we do our best to ensure the fabric used in each product is of highest quality possible, avoiding cutting major blemishes, marks, or damaged points. However due to the nature of our recycle fabric process, we cannot always guarantee the fabric used will not contain these original blemishes and marks.
All major blemishes will be highlighted in product images and product description on the product purchase page. Please take time to look through images thoroughly and read the descriptions before purchasing to ensure you are satisfied with the quality of the fabric used. We do not accept returns for dissatisfaction of fabric quality.
 

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